At hyph, your personal data is handled with the same care we put into every game we offer. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe — in plain language, no legal jargon overload.
These principles guide how hyph handles every piece of data you share with us. The full details are in the policy below.
hyph only collects personal data that is strictly necessary for operating your account, processing transactions, and meeting our PAGCOR regulatory obligations. We do not collect data for the sake of it.
All personal data stored by hyph is protected using industry-standard AES-256 encryption at rest and TLS 1.3 in transit. Your financial data — including GCash and BDO account references — is stored in isolated, access-controlled environments.
As a Filipino player, you are protected by the Data Privacy Act of 2012 (Republic Act No. 10173). hyph fully respects your rights to access, correct, and request deletion of your personal data at any time.
hyph will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely for the purposes described in this Privacy Policy and for no other commercial purpose.
We tell you upfront what data we collect and why. No hidden tracking pixels, no undisclosed third-party data sharing, and no surprise uses of your information. What you read here is exactly what we do.
hyph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by PAGCOR regulations and Philippine law. Once the retention period expires, your data is securely deleted or anonymized.
This Privacy Policy is issued by hyph ("hyph," "we," "us," or "our"), the operator of the online gaming platform accessible at hyph.club. hyph operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and is committed to protecting the personal data of all players and visitors in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
For the purposes of the Data Privacy Act, hyph acts as the Personal Information Controller (PIC) in respect of the personal data it collects from players, prospective players, and visitors to the hyph platform. This means hyph determines the purposes and means by which your personal data is processed.
By registering an account on hyph, using the hyph platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
hyph collects personal data from you in several ways: directly when you register and use the platform, automatically through your use of the platform, and from third-party service providers where necessary for regulatory compliance. The categories of personal data we collect are described below.
When you create a hyph account, we collect:
In compliance with PAGCOR anti-money laundering requirements, hyph collects identity verification documents when you request withdrawals above ₱10,000 or when our compliance team determines verification is necessary. This includes:
When you make deposits or withdrawals on hyph, we collect:
hyph does not store full bank account numbers, credit card numbers, or complete e-wallet credentials. Payment processing is handled by regulated third-party payment processors who maintain their own PCI-DSS compliant data security standards.
hyph records data about your gaming activity on the platform, including:
This data is used for regulatory reporting to PAGCOR, fraud prevention, responsible gaming monitoring, and to improve the hyph platform experience.
When you access hyph, we automatically collect certain technical data, including:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, email, mobile number, date of birth | Account creation and management |
| KYC Data | Government ID, proof of address | Regulatory compliance, fraud prevention |
| Financial Data | Transaction amounts, payment method type | Payment processing, AML compliance |
| Gaming Activity | Bets placed, games played, session times | PAGCOR reporting, responsible gaming |
| Technical Data | IP address, device type, browser | Security, fraud detection, platform improvement |
| Communications Data | Support chat logs, email correspondence | Customer support, dispute resolution |
hyph uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or as otherwise required by law.
Under the Data Privacy Act of 2012 (RA 10173), hyph processes your personal data on the following legal bases:
hyph does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
hyph engages regulated third-party service providers to assist in operating the platform. These providers act as Personal Information Processors (PIPs) under the Data Privacy Act and are contractually bound to process your data only on hyph's instructions and in accordance with applicable data protection standards. Categories of service providers include:
hyph is required by law to share certain player data with PAGCOR and other Philippine regulatory and law enforcement authorities upon lawful request. This includes transaction records, gaming activity data, and KYC documentation. hyph will comply with all lawful requests from competent Philippine authorities.
In compliance with the Anti-Money Laundering Act (AMLA) and its amendments, hyph is required to report covered transactions and suspicious transactions to the Anti-Money Laundering Council (AMLC). Such reports may include personal data and transaction details of the players involved.
In the event of a merger, acquisition, or sale of all or substantially all of hyph's assets, your personal data may be transferred to the acquiring entity as part of the transaction. hyph will notify affected players of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
hyph uses cookies and similar tracking technologies on its website and mobile application to provide a functional, secure, and personalized gaming experience. This section explains what cookies we use and how you can manage them.
You can manage non-essential cookies through your browser settings or through the cookie preference center accessible on the hyph platform. Please note that disabling certain cookies may affect the functionality of the hyph platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate securely.
hyph implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:
While hyph takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your hyph Login credentials and for notifying hyph immediately if you suspect unauthorized access to your account.
hyph retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR regulatory requirement |
| KYC / identity documents | Duration of account + 5 years after closure | AMLA compliance requirement |
| Financial transaction records | 10 years from transaction date | AMLA and tax compliance |
| Gaming activity records | Duration of account + 5 years after closure | PAGCOR regulatory requirement |
| Customer support communications | 3 years from last interaction | Dispute resolution, legal claims |
| Marketing preferences and opt-in records | Until opt-out + 1 year | Consent management compliance |
| Technical / device logs | 90 days (rolling) | Security and fraud monitoring |
Upon expiry of the applicable retention period, hyph will securely delete or anonymize your personal data in accordance with its data disposal procedures. Anonymized data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.
As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by hyph. To exercise any of these rights, please contact hyph's Data Protection Officer (DPO) using the contact details in Section 13.
The hyph platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations under the PAGCOR framework. hyph does not knowingly collect personal data from individuals under the age of 21.
If hyph discovers or is notified that it has inadvertently collected personal data from an individual under 21 years of age, it will immediately suspend the associated account, delete the personal data in question, and report the matter to the relevant regulatory authorities as required by law.
hyph's primary data processing infrastructure is located within the Philippines. However, certain third-party service providers engaged by hyph — such as cloud infrastructure providers and cybersecurity vendors — may process data in other jurisdictions.
Where personal data is transferred outside the Philippines, hyph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards include contractual data processing agreements that incorporate the standard data protection clauses recognized by the National Privacy Commission.
hyph will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
hyph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, hyph will notify registered players via email and/or in-platform notification at least 7 days before the changes take effect, where reasonably practicable.
The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date at the top reflecting the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how hyph protects your personal data.
Your continued use of the hyph platform after the effective date of any update to this Privacy Policy constitutes your acknowledgment of the revised policy. If you do not agree with any update, you should stop using the platform and may request account closure by contacting our support team.
hyph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and the National Privacy Commission's guidelines. The DPO is responsible for overseeing hyph's data protection compliance and serves as the primary point of contact for data subject rights requests and privacy-related inquiries.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how hyph handles your personal data, you may contact us through the following channels:
If you are not satisfied with hyph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official channels.
Your privacy is protected, your data is secure, and your rights are respected. Sign in to your hyph account and enjoy a safe, fair gaming experience built for Filipino players.
21+ only · PAGCOR regulated · Data Privacy Act compliant · Responsible gaming applies